Can-Am Touchscreen Recall Affects Thousands of Recent Models

Bombardier Recreational Products, parent company of Can-Am, has announced a significant recall affecting approximately 14,014 units across its two- and three-wheeled vehicle lineup. The recall centers on a faulty touchscreen instrument cluster that can malfunction during normal operation, potentially compromising rider safety and vehicle functionality.

The affected models include Can-Am Pulse, Can-Am Origin, Can-Am Canyon, and all trim levels of the Can-Am Spyder dating back to the 2024 model year. Notably, Can-Am Ryker owners are not included in this recall. If you own any of these vehicles from 2024 or later, you should familiarize yourself with the details of this recall and the steps required to resolve it.

Understanding the Touchscreen Problem

motorcycle rider checking phone connectivity notification
Photo by Shajan Jacob

Under certain operating conditions, the instrument cluster display can temporarily reset, freeze, or remain persistently blank. This malfunction creates a cascading safety issue: when the screen fails, essential vehicle systems may not function properly. Turn signals and hazard lights may stop working as intended, which significantly increases the risk of accidents on the road. The failure occurs due to communications problems or memory leaks in the BRP Connect software while riders use USB or Bluetooth connectivity features.

BRP began investigating these issues in 2024 after receiving initial reports of intermittent cluster performance. However, engineers could not identify the root cause at that time. The investigation resumed in 2026 with fresh data, which ultimately led to identifying the problem and developing a software solution. As of September 2026, BRP reports receiving 125 affected-unit reports worldwide, with no crashes or injuries attributed to the defect.

What This Means for Can-Am Owners

The good news is that BRP has developed an over-the-air software update to permanently fix the issue. Owners will have two options for receiving the update at no cost. You can either download and install the software yourself using straightforward instructions provided by BRP, or you can schedule an appointment at your local authorized Can-Am dealer and have technicians handle the installation for you.

BRP’s notification timeline is already underway. The company alerted its dealer network on September 15, 2026. Owner notification letters will be mailed between October 12 and October 16, 2026. If BRP has your email address on file, you will also receive electronic notification. By September 22, 2026, affected vehicle identification numbers became searchable in the National Highway Traffic Safety Administration database, allowing you to check your specific VIN.

How to Check If Your Vehicle Is Affected

dealer service technician vehicle software update
Photo by Dextar Studio

To determine whether your Can-Am requires this recall work, you can search the NHTSA database using your vehicle’s VIN. Visit www.nhtsa.gov and use their recall search tool. You can also contact BRP customer service directly at 1-888-272-9222 to verify your vehicle’s status and discuss your preferred update method.

For general safety inquiries or to report any related issues, you may also contact the US National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236, or use the TTY line at 1-888-275-9171.

Taking Action on Your Can-Am

Owners should prioritize scheduling their software update soon after receiving notification letters. While the defect has not caused crashes to date, the risk of signal failures and display blackouts presents genuine hazards, especially in traffic or on highways. Whether you choose the do-it-yourself route or prefer dealer installation, completing this update will restore your instrument cluster to full functionality and eliminate the safety concern.

This recall underscores the importance of staying informed about manufacturer notifications. If you have a 2024 or later Can-Am, check your mail and email during mid-October for the official recall letter. Meanwhile, keep an eye on Can-Am’s 2027 lineup refresh to learn about technology improvements coming to future models. As the powersports industry continues evolving with touchscreen displays and connectivity features, recalls like this one serve as reminders to address issues promptly rather than ignoring them.

For shoppers currently considering purchasing a Can-Am, this recall should not deter you from the brand, as the fix is straightforward and available at no charge. However, it reinforces the value of registering your vehicle with the manufacturer and remaining engaged with recall notifications. Stay proactive, keep your contact information current with BRP, and your Can-Am will continue delivering the performance and reliability you expect.